Why we choose Ultra Mobile over Simple Mobile?

The question of why we choose Ultra Mobile over Simple Mobile is easy - Customer Service / Dealer Support.

Many times when customers come in and ask us for a new service or want to port their number over to another carrier, we tend to guide them in the direction of Ultra Mobile over any other carriers and the answer is quite easy - everything runs smoothly with Ultra Mobile.

Yes, there will be occasional hiccups when porting a number over (and that’s with any carrier), but the part that makes it easy for us is that we have the support from Ultra Mobile and our master dealer, SIMpro, that if anything goes wrong, they are willing to help ASAP. I have the ability to chat with my master dealer at any time of the day and they are willing to help, anytime. I have the ability to chat with Ultra Mobile and they are willing to help.

This kind of support does not come when you’re dealing with Simple Mobile. Everything is difficult most of the time, the reps seems like they’re just there to get paid and nothing else. Yes, once in awhile you’ll get an amazing rep there, but that’s once in a while and sometimes you don’t have the time to count on that “once in a while”. Dealing with customers, you want to help them as fast as possible and get the situation resolved as quickly as possible. That’s hard when it comes to dealing with the support at Simple Mobile, especially these days when they are in the process of migrating over to the Verizon network.

So when it comes to making a choice of choosing one or the another, we can easily say that we choose ULTRA MOBILE. Everything runs smoothly, the team behind Ultra Mobile are amazing as well as the team behind SIMpro. You can not have a better combination than these 2 companies.

At Pioneer Mobile, we are proud to be working with Ultra Mobile and if you are looking for a carrier that cares about you, the customer, choose Ultra Mobile.